FAQ/SHIPPING/Return Policy

-- DUE TO COVID 19, OUR HANDMADE SHIPPING TIMEFRAME MAY BE LONGER THAN WHAT'S LISTED BELOW AS WE WERE DEEMED NON ESSENTIAL AND HAVE BEEN MADE TO DELAY SHIPMENT PICKUPS AT OUR WAREHOUSE. WE ARE STILL SHIPPING DAILY WITH A MUCH REDUCED STAFF BUT THE PICKUPS ARE NOT EVERYDAY ANYMORE. PLEASE REMEMBER THIS IS OUT OF OUR CONTROL. OUR CURRENT HANDMADE TIMEFRAME IS 4 WEEKS PRIOR TO SHIPMENT. ORDERS WILL MOST LIKELY NOT SHIP ANY EARLIER THAN 4 WEEKS FROM YOUR DATE OF PURCHASE 
--- Please consider the above before placing your order. We cannot offer refunds due to the handmade nature of our items. We can provide in store credit ONLY. 

WHEN WILL MY ORDER SHIP?
  
-Turnaround time is up to three weeks from your order date. If more than four handmade items are purchased or if it’s a sale item/s, the turnaround time can be 3-4 weeks. The way this works, for example, if you ordered on Jan 1st, 2020 and the turnaround is 3 weeks, then your orders latest ship date would be Jan 22, 2020.  Typical postal transit times are 5-7 business days. 

WHY IS THE TURNAROUND SO LONG?
We are able to offer products at great prices which creates a huge influx of orders and every single order that comes through is a HANDMADE MADE TO ORDER item. The only items that are ready to ship can be found under our "Ready to Ship" tab and those typically ship within 2-3 business days. If a ready to ship item is ordered with a handmade made to order item, then it will still be under our normal turnaround time above. 

Returns/exchanges:
You have 48 hours from receiving to contact us with any issues. 
- We do not accept returns on any handmade items. All items are handmade and made to order

- We offer exchanges or refunds on orders that were sent incorrectly 

Web store credit:
You have 7 business days from the day of receiving to return to us in the condition listed above. You will be emailed an online code for the website in the amount of the merchandise that was returned. You MUST contact us if we agree to this.

Personalized and handmade items:
- Nonreturnable and nonrefundable. Please ensure all initials are listed firstLASTmiddle and all sizes are correct. There will always be a list of how the item fits online (most of our items are unisex and if not, it will be listed as a ladies cut)
- Due to various screen resolutions, colors may vary from screen to screen. Any questions about a color, just ask!

***HAND WASHING IS HIGHLY RECOMMENDED FOR ALL OF OUR HANDMADE T’s

 

We are not responsible for return shipping fees and original shipping fees are non-refundable. We recommend to ship your return with tracking.
Returns will be processed within a 5-7 business day window.

Order cancellations cannot be made. Every item we make is HANDMADE AND MADE TO ORDER. We stay super busy and we typically order the items immediately to be made hence why we do not cancel orders. PLEASE double check your order before placing. Upon ordering, you immediately agree to our terms.